Frequently Asked Questions
"You run out of stock so fast...why is that?"
We make very small batches so running out of stock is quite normal, but we tend to replenish stock fairly quick, too!
"I don't like to use credit cards...do you take Cash On Delivery?"
Yes we do! But please do complete your online order so we can keep track of stock properly. You'll find the COD option during the payment process.
"I'm not happy with my purchase...what do I do now?"
We're very sorry to hear this! As it's a food item we cannot take returns, but we'd happily discuss a replacement or refund with you.
"Your sauces are so expensive, why don't you offer some discounts?"
Size and quality matters and as we make very small batches with high quality ingredients, our products tend not to be on the cheap side. However, we do offer discounts on Hot Sauce Day, Taco Day...and more! Follow this link.
"Do you really make everything from scratch?"
Yes! We typically don't use ready-made products in our sauces or salts. Our recipes are carefully constructed from individual ingredients, each being prepared in the manner the recipe calls for. In some recipes we use dried herbs and spices for quality control purposes and product stability, some of which we dehydrate ourselves. Full disclosure: we do make use of purees in some of our Budget Batches as they fulfill their purpose in them: zero waste.
"Hang on...no more sauce subscriptions?"
Nope. We couldn't justify taking your money every month when we had little to offer in return anymore, so no more subscriptions. No paywalls and no newsletters you can't seem to get rid of either. It's just this and Instagram, for lack of better options.
"My favorite sauce is no longer available...how come?"
Sometimes we make seasonal as well as one-off products which you'll only find in season or never again after initial release...sorry.
"Are your sauces and salts safe for me to consume?"
We'd like to think so? We take great care in making our products and prepare them in a clean and smoke-free environment, but you should always check the products' ingredients for any allergens you may have an adverse reaction to. As we make lots of different products in our kitchen, cross-contamination is a (small) possibility...
"My purchase has changed color over time...is it still okay to consume?"
This can happen as we use fresh produce in our products and even spices can change color over time. We don't use additional preservatives in our products but as long as you've stored your sauce in a cool, dry and dark place (hint: fridge), it should be good-to-go for months, salts for longer. Another hint: if you keep your sauces in the fridge, take them out for a while prior to consumption. Less ketchup-effect.
"I see you're selling 'Budget Batches'...what's that all about?"
It's all in the name: Waste Nothing. We try not to let any ingredients go to waste so with what we have left from making other batches and anything else we can scrounge up, we cook up some rather interesting concoctions. No waste and great taste! They'll always be only $10 and the labels wash off so you can re-use the bottle for your own creations.
"I live in New Zealand...why don't you ship to my side of the world?"
Come visit us in the Great White North! It's nice here! We prefer not to ship (for now) as sauces have the terrible tendency to escape their enclosures and make a rather hot mess...sorry.
"Do you take requests?"
Maaaaaaaaaaybe?
"How accurate are your heat indications?"
Indicated by stars on products and peppers in the shop, they're inherently objective, to be honest. Our perception of 'hot' may not be yours, but we try to play fair.
"What makes your 'Limited Editions' so special you're charging an arm and a leg for them?"
Most of our Limited Editions contain home-grown peppers which take months of care to grow and in very small quantities at that. Others have rare or otherwise hard-to-get peppers or other interesting ingredients...so yeah, that comes at a price.
"COD? Cash? What is that?"
No worries, we take digital payment as well: PayPal and all major credit cards and other electronic payment systems (through Stripe) are supported in our shop.
"None of this was helpful, like, at all. Now what?"
Simply reach out to us with any questions or comments you may have. We're here to help!